iSuite from Intercede includes iReport with its industry leading capabilities for on-line incident reporting and iNsight, the industry’s foremost platform for correlation, investigation and resolution of concerns reported from multi-dimensional and diverse sources.

iReport supports the traditional intake methods of call center and web reporting from employees, vendors, customers and other relevant stakeholders. iReport incorporates best practice, dynamic questionnaires for capturing data related to a wide variety of ethics and compliance incidents as well as issues related to product safety and customer satisfaction, assesses the level of risk and/or priority based upon the responses of the reporter and assigns an initial risk/priority level to each report.

iNsight, the powerful platform component of iSuite, starts with intake functionality designed for rapid risk reduction by facilitating the easy incorporation of risk related data from disparate systems including iReport, email monitoring systems, security cameras, time-keeping systems, and more.

Once the data is transformed and brought into the platform, iNsight’s powerful case management tools take over. Each incident is assigned to a case manager who is guided through the entire process by a fully integrated, best practice investigative workflow engine. The workflow engine ensures consistency and thoroughness regardless of the type of incident or the people involved in the process. iNsight enables the case manager to efficiently and effectively manage the entire investigative process including aggregating and correlating data to identify potentially related cases, spotting potentially dangerous trends, conducting interviews, making site visits, and other incident-specific discovery processes. A complete, detailed case composite is automatically generated providing a permanent audit trail every step along the way along with all of the related discovery details, documents or other evidence. iNsight then records all of the incident resolution details, including related costs, for reporting and analysis purposes.